Support
If you have any questions don't hesitate to contact us via the support form below.
Frequently asked questions
Chairs
I have trouble getting my wheels into place when assembling the chair, how can i fix this?
When you are pushing the wheels into their place and having a hard time, try wiggle them a bit like shown in the video below and they should pop right in!
My gas piston does not go up or down, did I assemble it wrong?
On top of the gas piston there is a red protective plastic cap which needs to be removed prior to mounting it, see the reference picture below.
I noticed that I need to remove the red protective plastic cap on the gas piston after I assembled the chair, is there a way to do it once already assembled?
Yes, please click the link below for instruction on how to remove the bottom parts of the chair in orer to get to the gas piston.
I am having a really hard time getting the screws into the backrest while assembling the chair, is there something wrong?
Make sure to clean all the screwholes prior to assembling it, there might be some residue left from the manufacture process of the chair which can cause a little bit of trouble when screwing the screws in place.
Also make sure not to screw one side too tight, if you do that you might end up having a real tough time to get the screws for the other side in place.
I don't understand how to attach the lumbar cushion, what do I do?
To attach the lumbar cushion in place you need to take the lower straps and pull them underneath the gap where the seat and backrest meet. Push them through to the other side, see picture below for reference!
Then take the upper straps and put them inside the cut out (see reference picture below) in the top of the chair and then attach the lower and upper straps into eachother.
How do I clean my PU leather chair?
Cleaning Pu leather is quite easy. Most stains are removed with water and a microfiber cloth.
- Rubbin alcohol can remove ink stains easily from the PU leather.
- All-purpose spray will remove liquids from the PU leather.
- PVC moisturizers, reconditions and polishes PU leather and keeps them from cracking and peeling. This can extend the lifetime of your chair.
How do I clean my fabric chair?
The fabric is 100% polyester and it is marked with the laundry symbol W which is wet cleaning.
- You can use water-based detergent with a steam vacuum or a dry cleaning detergent.
- It is important that you use a mild detergent and that you don’t get the fabric too wet.
Manufacturer Warranty
Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to all products purchased from Arozzi Europe or any of our official resellers in Europe.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.
Warranty Period.
During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Arozzi Europe will in first hand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s).
How long does the coverage last?
The Warranty Period for any product purchased from Arozzi Europe or any of the official resellers is 2 year from the date of purchase.
A replacement product or part assumes the remaining warranty of the original product.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship (i.e. stains, scratches and similar problems).
What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order determine the problem and the most appropriate solution for you. You can find in on the tab to the right.
Delivery and Tracking
For most countries we use the courier UPS when we ship chairs. The only exception is Cyprus, Malta and Sweden where we use the shipping company Bring. Orders to Malta, Cyprus and Sweden will be picked up at 16.30 (CET). The packages collected by UPS will be picked up between 13.00 – 14.00 (CET). So if you place your order early the packages will be shipped the same day.
All packages are sent from our warehouse in Sweden. When the order have been shipped you will receive an email to the address you entered during the checkout with information on how to track your package.
Delivery time
The delivery time may vary depending on where in Europe you live. But it usually takes between 2-6 business days. Below you will find a list of the countries we can deliver to and the average delivery time.
| Country | Average Delivery Time |
|---|---|
| Austria | 3 Business Days |
| Belgium | 2 Business Days |
| Bulgaria | 6 Business Days |
| Croatia | 5 – 6 Business Days |
| Cyprus | 5 Business Days |
| Czech Republic | 3 – 4 Business Days |
| Denmark | 1 – 2 Business Days |
| Estonia | 3 Business Days |
| Finland | 3 Business Days |
| France | 3 Business Days |
| Germany | 2 – 3 Business Days |
| Great Britain | 3 Business Days |
| Greece | 6 Business Days |
| Hungary | 6 Business Days |
| Italy | 3 Business Days |
| Latvia | 5 Business Days |
| Lithuania | 5 Business Days |
| Luxembourg | 2 – 3 Business Days |
| Malta | 6 – 8 Business Days |
| Netherlands | 2 Business Days |
| Poland | 2 – 3 Business Days |
| Portugal | 4 – 5 Business Days |
| Republic of Ireland | 4 Business Days |
| Romania | 6 Business Days |
| Slovakia | 5 Business Days |
| Slovenia | 3 Business Days |
| Spain | 4 – 5 Business Days |
| Sweden | 1 – 2 Business Days |
| Switzerland | 4 – 5 Business Days |
Support Form
Need help with one of our products? Or maybe you just have a general question for Arozzi? Don't hesitate to contact us! The more information you provide the better we will be able to assist you.